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Job Profile Summary

Manage a team of clinical staff working in support of clinical studies to ensure projects are appropriately resourced and employees are trained and meeting project objectives. Drive continuous improvement in collaboration with other managers and their respective subfamily and ensure compliance to build capability and a robust quality management to achieve customer and investigator satisfaction.

Essential Functions

• Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained. Conduct on-boarding training for new staff in conjunction with Human Resources and Learning and Development training programs.

• Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.

• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.

• Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training. Maintain systems compliance and oversight for effective project delivery. Collaborate with the Clinical Lead/Project Lead to ensure that resource needs and site requirements are met.

• Conduct Accompanied Site Visits to develop CRA’s skills (e.g. patient recruitment).

• Support CRA’s on solving project specific issues across site portfolio.

• Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.

• Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.

• Formulate strategies and action plans to maximize delivery of a high-quality team/department monitoring service, ensuring achievement of individual/team/department targets, aligning with company strategies.

• Actively support innovation and early adoption of technology.

• Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.

• Provide insights and advice on local site management activities to support delivery strategies and risk mitigation when needed.

Experience and Skills

• B Sc degree in Health care

• 3 - 5 years prior relevant experience

• In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice

• (GCP) and International Conference on Harmonization (ICH) guidelines).

• Good leadership skills.

• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.

• Written and verbal communication skills including good command of English.

• Excellent organizational and problem-solving skills.

• Effective time management skills and ability to manage competing priorities.

• Ability to establish and maintain effective working relationships with coworkers, managers, and client

• Ability to translate company strategy into motivational local practices

• Ability to coach/mentor and develop staff in person and virtually

• Ability to plan and meet project objectives/conflicting priorities, applying critical thinking.

• Strong people management and change management skills

• Good knowledge and ability to motivate employee working in virtual teams

• Adaptable to change and ability to drive and champion technology adoption or new processes.

• Ability to interpret IQVIA system to enable better assessment of direct reports.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com