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Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to develop and advance in your career. We are particularly interested in attracting individuals with drive and initiative, individuals who are ready to propel their careers forward and contribute to driving performance.

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.

We are excited to be hiring internally for a Customer Service Training Associate. The Customer Service Training Associate is a critical role to maintain relationships within healthcare offices to supply patient materials and vouchers/samples, as well as provide in-office education as required.

The Customer Service Training Associate will be responsible for achieving established service/sales objectives by conducting primarily live (and some virtual) customer calls on Primary Care offices in an assigned geography. The Customer Service Training Associate will maintain a positive image for our client and IQVIA, both internally and externally, while maintaining compliance with all policies that govern service/sales activities.

In addition, the Customer Service Training Associate will function as a subject matter expert for sales training and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to: training communications, compilation/creation of master slide decks and systems training user guides, coordination for live and virtual training events, and reinforcement training activities

Essential Duties & Responsibilities:

Achieve service and sales goals and objectives by effectively implementing marketing strategies in assigned region and as defined by business needs

Analyze performance and adjust business plan and approach accordingly.

Executes plan and achieves metrics objectives.

Maintain and update current and prospective target profiles and call records in CRM.

Keep current with market knowledge and competitive products

Successfully complete/participate in all required training and team meetings

Plan, organize, and prioritize activities to meet service/sales goals for assigned targets

Demonstrate mastery of customer engagement skills with expertise in questioning and probing to better understand customer wants and needs in order to supply outstanding service

Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports, and sample activity

Comply with governing corporate policies and SOPs, as well as applicable federal, state and local laws and regulations, including sample management, compliance with promotional program, and proper use of promotional materials and promotional expense budgets

Presentation and facilitation skills (virtual and live)

Provide coaching and counseling skills (virtual and live live) as necessary

Education, Experience, & Other Requirements:

• Bachelor’s degree from a four-year accredited college or university required
• 1-year of Customer Service experience preferred
• Women’s Health Customer Service Associate experience required
• Following experience is a plus:
  • Military
  • Experience during college:
  • Working
  • Competitive Sports
  • Extra-curricular activities- especially in leadership positions
  • Excellent live, virtual, and written communication skills to engage customers
  • Proven active listening skills
  • Strong rapport building skills

Knowledge, Skills, & Core Competencies:

Demonstrated drive and enthusiasm to connect with and support customers for maximum engagement

Demonstrated ability to build relationships with customers and internal partners

Ability to partner and collaborate within a team environment

Demonstrated decision making skills

Ability to utilize critical thinking

Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization to achieve deadlines

Ability to consistently execute all field sales activities with a high degree of professionalism in accordance with established promotional guidelines

Technology agility- proficient with Outlook, Teams, Excel, Word, PowerPoint (Microsoft office) with the ability to quickly adapt to new technology and systems

Strong foundation in virtual engagement platforms (e.g. MS Teams, WebEx & Adobe Connect)

Excellent interpersonal and organizational skills

Excellent verbal and written communication skills

Excellent vendor management skills

Strong attention to detail

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 60,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.