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Position Description: 

Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.

 You will be responsible for troubleshooting, repairing, and updating medical devices inside of hospitals, pharmaciesand other clinical settings. The current product line being supported is an automated medication dispensing system.

We are currently posting to prepare for an opening that will start in October 2024. This is a PART-TIME, On-Call, Field Service Technician opportunity with approximately 15-25+ hours per week.

You will have a flexible schedule and an opportunity to grow and expand into new opportunities while earning supplemental income and learning the medical device industry. 

Responsibilities: 

• Troubleshoot and repair existing devices and document the activities correctly.

• Hardware parts replacement, as well as software updates and calibrations.

• Perform bi-annual or yearly preventative maintenance as determined by the customer.

• Assist in the installation and implementation of new devices at customer locations.

• Conduct routine system checks and record data from product tests after installation and configuration. 

• Maintain and stock parts and tools assigned by customer.

• Per-diem position requiring travel and flexibility to work with your current schedule.

• Available on-call including nights and weekends. Travel locally for up to 2-3 hours to support customer needs.

• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)

Job Requirements: 

• Must live in or be reasonably local/commutable to the posted job city (Boston, MA)

• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.

• Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus. 

• A+ certification preferred.

• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position. 

• Strong communication skills and ability to provide exceptional customer support.

• Must have an active driver licenseand a personal vehicle to use for job related assignments (travel time and mileage are reimbursed) 

• This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS

• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required

IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

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