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Job Title: Client Services Manager

Job Summary:The Client Services Manager is responsible for managing client expectations and ensuring the delivery of business services, products, and solutions to ensure client satisfaction, retention, and brand preservation.

Essential Functions:

• Take responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services.
• Answer client queries and collaborate with production to deliver data in client-desired formats.
• Lead projects between business and client teams; develop actionable client plans with internal teams, including responsibilities, timeframes, and resources.
• Provide in-depth training on databases and products, and assist with product pricing.
• Develop and manage the deployment of Tech & Apps products.
• Communicate with clients on Tech & Apps projects and solutions.
• Provide technical support to clients when required.
• Analyze customer requirements to ensure timely delivery of high-quality outcomes that meet customer expectations.
• Research, analyze, and respond to routine client inquiries.

Qualifications:

• Bachelor’s Degree required.

Skills and Competencies:

• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with internal and external teams.
• Technical proficiency in relevant software and applications.
• Problem-solving skills and attention to detail.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. The company leverages data, analytics, and innovative technologies to drive healthcare forward, aiming to improve patient outcomes and accelerate innovation IQVIA’s services span clinical development, commercialization, and technology solutions, making it a key player in the healthcare ecosystem.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com