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Training Team - Content Developer/LMS Admin

Join us on our exciting journey!  IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Description

We are excited to announce that we are looking for a motivated, experiencedSystems Content Developer with Project Management experienceto join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

Position Background:

In this role, you will partner with the Training Leadership to support the direction, coordination, implementation, and completion of training initiatives.

You will be responsible for delivering end-to-end Content Development/LMS Admin services to create meaningful, effective learning experiences in support of our patient support programs.

Additionally, you will utilize strong project management skills to manage function-wide training deliverables.  Including creating and monitoring work-plans, managing against milestones, knowing what to prioritize and why, knowing who to keep informed, why, and how often, along with defining scope, goals and deliverables.

This role requires someone who thrives in a fast-moving, dynamic environment with tight deadlines and minimal supervision and who is able to successfully manage to multiple projects. 

Position Responsibilities

Content Developer/ID

·Design, develop, deliver, and evaluate all learning solutions with a focus on systems training.

·Collaborate and partner with subject matter experts, program managers, and functional leaders to determine training requirements and align on expected post-training performance or behavioral outcomes.

·Identify knowledge gaps or improvement areas for newly hired employees and create learning solutions to address those gaps.

·Assess the time, effort and training strategy required to effectively complete training solutions.

·Utilize PowerPoint, Word, Rise, Storyline, Camtasia and other authoring tools to design and develop interactive training materials, including, but not limited to training curriculums, agendas, scripts, training guides, job aids, infographics, videos, and more.

·Manage the training logistics including working with meeting planning, venue vendors, IT support and field management.

·Work with Technical Team to develop, manage and implement systems training data to be utilized in systems training.

·Facilitate virtual and in-classroom training.

·Design and conduct Train-the-Trainer sessions.

·Proactively manage post training evaluation processes. Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge.

·Partner with Program partners to develop and deliver training communications to end users.

·Maintain records of all training deliverables and implement best practices around document management.

·Build and maintain online documentation libraries – documentation, webinars, videos.

·Manages Program’s Learning Management System (LMS) and training content

PM Responsibilities

• Project manage activities for the Training Team, and communicate updates and program information on a regular basis to all appropriate stakeholders.

• Develop key messages and communications around learning project updates to stakeholders and manage escalations/exceptions, as needed.

• Act as a change agent in supporting change for the Team and the Program.

To thrive in this role, you have:

• A love for learning and a proven ability to tie learning events to measurable outcomes

• Bachelor’s Degree in related area required in or equivalent combination of education, training, and experience

• Minimum of 2 year of content development experience required

• Minimum of 1 year Project Management experience required, in a Training function preferred

• Minimum of 1 year of instructional design experience preferred

• Patient Outreach program experience (1+ year) preferred

• A demonstrated proficiency with MS Office (particularly PowerPoint), Articulate Storyline 360, Rise, Camtasia, ClickUp or similar authoring and project management tools

• Experience developing system and operational training materials preferred

• Strong and effective presentation and facilitations skills and excellent verbal, written and interpersonal communication skills

• Ability and willingness to travel domestically (approx. 25-30%)

• Ability to work effectively in a fast-paced, multi-tasking virtual environment

• A drive for quality results and ability to work autonomously

• Comprehensive knowledge and proven application of adult learning principles, learner-centered, performance-based instructional techniques, tools, and methodologies

• Strong planning and prioritization skills and ability to create clear training project plans outlining stakeholder responsibilities, timelines, needs, and risks

• A customer focused, detail-oriented mindset with ability to maintain a positive attitude in high-stress, fast-paced work environment

• Ability to quickly adapt to changing technologies, processes, and environments

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

We look forward to the prospect of working with you!

#LI-CES

#LI-Remote

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $80,000 - $88,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.