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MAIN RESPONSIBILITIES

• Assist with administrative team support e.g. project start-up tasks, creation and maintenance of project files, systems access requests.

• Perform project administrative tasks such as creation of labels using investigator list, maintenance of personal safety files and regulatory documents, tracking and filing of submission dossiers, and distributing listings to client and operations team members.

• Creating project tracking spreadsheets and associated tracking entry specifications.

• Preparation of appropriate graphics/data visualization.

• Serve as ad-hoc support for translation requirements of documents.

• Create, maintain and track case folders, filing, retrieving and distribution of case folders to operations team members. Archiving case folders and project files after event closure.

• Oversee administrative support by coordinating team/ department/ project oversight group meetings, coordinating stationery orders, dispatching documents via courier services, reserving meeting rooms and IT equipment.

• Performing ad-hoc database searches for operations team leads. Assist in database validation through performance of user testing.

• Assist with project phone line set-up as required.

• Triaging of call center calls for escalation to senior Associates.

• May assist with project workflow including database entry, quality control activities, and generation of Lifecycle Safety data reports, preparation of Lifecycle Safety submission dossiers, assisting with deadline quality measurements.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• High School Diploma or equivalent

• Excellent written and verbal skills in English (min. C1) and German (min. C1 level) and French language (min. C1).

• Good working knowledge of Microsoft Office and web-based applications, especially Excel.

• Ability to use advanced Excel functions to manipulate and analyze large datasets efficiently and create dashboards/reports that provide actionable insights.

• Ability to Collaborate with call center agents, customers over phone.

• Strong verbal/written communication skills.

• Good knowledge of medical terminology.

• Strong organizational skills and time management skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.