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Job Summary:Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, aiming to restore service and identify and correct core problems.

Essential Functions:

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Escalate more complex problems to the appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Adhere to established IT policies, procedures, and standards, ensuring conformance with information systems, goals, and procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end-user satisfaction.
• Provide training to end-users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution and communication.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Perform other duties as required.
• May be required to perform duties outside working hours, managed according to applicable country legislation.

Qualifications:

• Bachelor's Degree in Computer Science or related field required.
• Experience with PC software (Microsoft operating systems and application suites, email systems, etc.) within a network environment or equivalent combination of education, training, and experience required.
• Working knowledge of Microsoft server, workstation, and networking technologies at an intermediate level.
• Working knowledge of industry standards regarding system and network administration at an intermediate level.
• Possess excellent verbal and written communication skills at an intermediate level.
• **This role is not eligible for visa sponsorship**
• #LI-DNI 

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $57,800.00 - $96,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.