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Services Overview: 
Responsible for the execution of the end-to-end investigator/site payment process. PoC for business partners, study team and other stakeholders for questions and issues related to Clinical trial payments. 

Requirements: 
• Awareness of the criticality of the Clinical trials Data Privacy Guidance’s. 
• Customer focus and high communication standards / skills with sites and investigators. 
• Ensure a timely escalation to CCS leadership in case of business, process or system issues. 
• Meet standard compliance targets for all our Payment metrics. Services rendered will adhere to applicable Johnson & Johnson SOPs, WIs, policies, local regulatory requirements, etc. 
• Ensure all mandatory data fields are completed accurately and in timely manner in our tracking systems. 

Deliverables: 
• Create and maintain PO Estimator (POE) calculation. 
• Manage PO creation, maintenance and closure. 
• Create, maintain, and close-out site-specific purchase requisitions in the local systems, utilizing the study-specific PO calculator, CTAs and CTMS for applicable countries. 
• Run timely subject visit completion reports and enter data into CTMS. 
• Generate payments through CTMS, where applicable, and enter invoices into CTMS upon receipt to process ad-hoc payments. 
• Create and send payment notifications and/or reminders to sites and study teams to ensure timely payment. 
• Complete any RFI (request for invoice) and mismatches in a timely manner to avoid any business disruption. 
• Answer queries, questions and issue resolution with sites and study teams in a timely manner. 
• Rectify failed payments, as appropriate, for purchase requisitions. 

Metrics/KPIs: Metrics/KPIs governing these services are outlined in the Quality Oversight Plan (QOP) document. 

Interfaces – Primary/Other: 
• Primary interfaces: Interface with internal Business Partners (CCS, TA, MAF, MAO, GCDO, JRP, HCC, Risk Management, Legal, etc.) outside parties such as Clinical Investigator Sites, Commercial Suppliers and Clinical Research Organizations (when applicable). 

Education and Experience Requirements: BASE (level 1) 
• Associate degree/Bachelor’s degree, or equivalent, in appropriate scientific or business disciplines. 
• 1-3 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research. 
• Previous experience with clinical payment processing and systems is preferable. 
• Ability to work effectively in cross functional teams. 
• Strong and proven analytical and problem resolution skills. 
• Working knowledge of PCs (MS Office suite at a minimum). 
• Must demonstrate innovative spirit and ability to accomplish substantial tasks with minimal supervision. 
• Fluency in English. 
• Good written and oral communication skills as appropriate. 
• Previous experience working in virtual teams. 
• Ability to meet standard compliance targets for all Payments metrics 
• Exemplary customer focus and high communication/interpersonal skills with sites and investigators

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com