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IQVIA/MedTech Overview

IQVIA/MedTech partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. Our services include contract clinical, field technical, inside sales, and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet client and customer-facing needs. Technology is integrated into all offerings, and program success is tracked with real-time business intelligence analytics—providing clients with critical insights into their most important resources: people, patients, and customers.

Position Overview

This role focuses on vendor credentialing and scheduling coordination for medical device programs and recall activities. The individual will ensure vendors meet compliance requirements, maintain accurate credentialing records, and coordinate schedules for field representatives and technical support teams. Additionally, this role supports voluntary product recalls by contacting affected customers, providing upgrades, troubleshooting, and documenting all interactions.

Preferred Skills/Qualifications

• Education: High School Diploma/GED/AA
• Customer service or related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office; equipment provided
• Ability to work PST business hours required

Position Responsibilities

• Coordinate schedules for field technical teams and ensure timely deployment
• Manage vendor credentialing process, including verification and compliance tracking
• Conduct outbound calls to notify potentially affected facilities during recalls
• Maintain confidentiality and professionalism at all times
• Adhere to provided script and messaging protocols for recall communications
• Perform data entry and manage records in provided databases
• Ensure accurate documentation of credentialing and scheduling activities
• Provide customer and vendor feedback to corporate teams

Apply today if you are interested in joining a rapidly growing organization and a dynamic work environment!

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $25.00 - $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.