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IQVIA is on the lookout for a dynamic and solution-driven Support Specialist with technical know-how to become an integral part of our CTcue technology team. This position will make you the keystone between our organization and hospitals, requiring you to support the implementation process of CTcue in hospitals, and ensure a streamlined flow of information that meets user needs.

About Us:

IQVIA, a pioneer in value-based healthcare, strives to optimize medical guidelines and reporting on patient outcomes. Our CTcue technology is a groundbreaking data solution that provides healthcare professionals with direct access to free text and fixed fields clinical data, empowering them to answer research questions themselves. CTcue harmonizes data across healthcare organizations, fostering collaborative and multi-center research.

As a (Technical) Support Specialist, you will:

• Be the primary liaison between hospitals and our developers, translating needs and facilitating effective communication.
• Gather vital feedback from customers to improve support and product experiences.
• Handle technical and functional support tickets, escalating complex issues to higher-level support as needed.
• Define, monitor, and manage service level agreements (SLAs) to ensure top-tier quality of service.
• Help design content for future e-learning and conduct workshops on specific topics.
• Foster community engagement by introducing CTcue to IT and Compliance stakeholders and coordinating with IT architects, system, network, and database administrators to refine CTcue implementation.

Our ideal candidate possesses:

• Academic education (in the medical field)
• Exceptional communication skills in Dutch and English
• Experience working in or with hospitals, preferably with knowledge of data issues
• A knack for translating complex concepts into understandable narratives
• Demonstrable experience in project management
• Technical knowledge, acquired through education or work experience

What We Offer:

• A competitive salary
• Pension plan
• Flexible remote and onsite working capabilities
• A company laptop and phone
• 28 days of leave
• Health/sports budget

If you're a tech-savvy problem-solver with a passion for healthcare, we'd love to hear from you. Join us and make a significant impact on the future of healthcare data solutions. Apply today to be part of our innovative, forward-thinking team!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com