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Job Description

Position Overview

Join a team that’s shaping the future of clinical research! We are seeking a Global Program Analyst to support critical services that enable successful clinical trials worldwide. In this role, you will manage vendor-supported programs and act as a key liaison between study teams, external partners, and internal stakeholders. Your work ensures compliance, efficiency, and a positive experience for trial participants.

Key Responsibilities

• Vendor & Stakeholder Coordination: Serve as the primary point of contact for clinical study teams and external vendors to ensure services are delivered on time, within budget, and in compliance with sponsor SOPs, ICH-GCP, and local regulations.

• Participant Support Services:

  • Draft Work orders in conjunction with R&D procurement and support the procurement process

  • Develop and execute plans for clinical trial participant reimbursement and travel assistance.

  • Ensure that these services are correctly monitored and support the internal compliance review process for tools and tactics.

• Medical Expense Reimbursement:

  • Review and process reimbursement requests as it relates to medical cost for global clinical trials

  • Arrange for medical expense reimbursement payment through the study budget or clinical trial insurance.

  • Monitor these reimbursement requests and ensure their success completion

• Coordinate with insurers and arrange payments through appropriate channels.

• Partner with procurement teams to draft and execute work orders and manage compliance reviews for tools and materials.

• Data & Reporting: Maintain global databases to track requests and payments, generate metrics, and support financial reporting.

• Training & Process Improvement: Deliver training sessions, mentor junior team members, and contribute to process optimization initiatives.

• Provide strategic reporting to senior leadership and resolve complex issues with minimal oversight.

• Project Leadership Integration:

  • Collaborate with cross-functional teams to identify risks and implement mitigation strategies.

  • Contribute to lessons learned and best practices for continuous improvement.

  • Support staff development and mentor less experienced team members on feasibility processes.

Interfaces

• Primary: provider functional manager, sponsor point of contact, global cross functional business partners

• Others: Clinical Investigator Sites, Commercial Suppliers, Clinical Trial Insurance Providers, other Clinical Research Organizations.  

Education & Experience

• Education: Bachelor’s degree or equivalent required.

• Experience: 5+ years in clinical research or with working knowledge of the clinical development process is required.

• Experience with vendor management/oversight is preferred.

• Strong planning, tracking, and overall organizational skills is preferred.

• Prior experience in the clinical trial industry preferred.

• Excellent communication, analytical, and time management skills.

• Ability to work effectively in global, cross-functional teams.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $68,400.00 - $171,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.