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Job Description Summary

Essential Functions:

• Manages multiple teams of professional-level employees and/or managers responsible for successful execution of Managed Services client projects at IQVIA.
• Develops and communicates objectives and priorities and coordinates strategic planning, research, and the tactical development, implementation, and management of deliverables.
• Manages the implementation of detailed technology services support for clients using both IQVIA and customer products.
• Offers an in-depth knowledge of the solution implemented and prepares the team to deliver high-quality support.
• Oversees operational reviews to provide status on overall service activities (First Time Resolution, Turnaround Time, Quality of Resolution).
• Drives feedback loops with GCC helpdesk and other stakeholders to improve quality of support.
• Manages and oversees support solutions and ensures any blockers or inefficiencies are addressed in a timely manner.
• Provides coaching and guidance on job performance and career development to direct reports; models and provides leadership examples for the organization.

Essential Skills & Experience:

• Strong background in support roles, specifically related to clinical trials.
• Must have prior experience with clinical trials; candidates should not be completely new to this area.
• Should understand the fundamentals of clinical trials and not be limited to general support tasks.
• Proven experience providing support in a clinical trial environment is required.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.