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Senior Client Services Manager

JOB SUMMARY

The Senior Client Services Manager is responsible for optimizing the customer relationship with Simpson Healthcare clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.

ESSENTIAL DUTIES & RESPONSIBILITIES

Project Management

1. Develop project timelines and enter them into project management system, manage internal departments to meet timelines, and deliver all project pieces on time and with high quality.

2. Lead and direct work across client accounts, providing proactive problem solving and productive solutions both internally and externally.

3. Adhere to all standard operating procedures and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.

4. Develop and maintain effective working knowledge of disease state and client product

5. Manage project and promotional activities on behalf of client including, but not limited to, PowerPoint presentations, digital content, advisory boards, panel discussions, and hosted speaker events.

6. Ensures overall quality, quantity, accuracy, timeliness and tracking of all project deliverables.

7. Assist with the development, writing, and communication of project plans, project recommendations and presentations.

8. Participate in short and long-term strategic and tactical planning at both client and organization levels.

9. Use and/or direct internal team members to deliver project pieces that meet client goals and exceed expectations around quality, visualization, scientific content, and timeliness.

10. Ensure consistent pull through of client branding elements in sales tools, collateral and visual aids, and proposals.

11. Manage faculty recruitment, engagement, and relationship on behalf of clients.

12. Provide added value to clients through critical thinking that drives strategic pull-through

13. Proactively contribute to the development of new business development and internal idea generation.

Client Relations

1. Maintain regular contact with client to ensure expectations are met.

2. Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings

3. Synthesize client feedback for implementation by project team members.

4. Collaborate with internal project team members and departments including Scientific Services, Interactive, and Marketing to ensure client expectations are being met.

5. Track and report on all opportunities, key milestones, support requirements, etc.

Brand Management

1. Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.

2. Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.

3. Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.

4. Provide data, decisions and delivery of services in support of client, project and community success.

KNOWLEDGE, SKILLS AND ABILITIES NEEDED TO PERFORM THIS ROLE

1. Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science plus 1-3 years of direct experience.

2. Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.

3. Strong organization, time management, and project management skills.

4. Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.

5. Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). Experience with Basecamp or similar project management systems is preferred.

6. An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.

7. Great team player with a strong drive and willingness to take initiative.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $52,700.00 - $87,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.