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Technical Support Agent - German Speaking

Portugal, Homebased

We are seeking a Technical Support Agent who is fluent in German to join our Electronic Data Capture team. This role involves providing first-line support for workstations and applications, supporting both current and new clients across Europe and North America. Additionally, you will assist with new projects related to technical support for portal users.

Essential Functions

• Provide first-line technical assistance and resources to internal and external customers.
• Communicate with end users to clarify and define their requirements.
• Resolve routine problems and escalate complex issues to the appropriate support team.
• Maintain call information in a database using commercial software.
• Assist with monthly chargeback reports.
• Schedule configuration and installation of PC workstation hardware and software.

Mandatory Skills

• Native or fluent German speaker.
• Professional proficiency in English.
• Proficiency with Windows Operating System and Microsoft Office.

Mandatory Competencies

• Strong communication skills.
• Customer service experience.
• Problem-solving skills.
• Logical thinking.
• Ability to work under pressure.

Qualifications

• Degree in Computer Science or equivalent technical experience.
• At least one year of related experience or training, or an equivalent combination of education and experience.
• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components, or experience in a customer service role.
• Ability to analyse and gather information to resolve routine issues.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.