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Job Overview
Under broad guidance, contributes to the improvement of operational metrics (revenue, gross margin, operating income, utilization, client satisfaction and opportunity pipeline) through the execution and development of operational processes and procedures or operational systems. Assignments range in complexity from basic analysis and problem solving to assisting in the development of more complex solutions.

Essential Functions
• Executes operational initiatives such as opportunity management, resource planning, management tracking and forecasting, customer relationship management, customer satisfaction programme, or infrastructure projects.

• Assists regional team by tracking, providing frequent reports, reporting progress and highlighting potential issues and opportunities.

• Coordinates operational activities/projects with other functions including service, consulting, business lines and sales, as appropriate.

• Provides program and project management support to document and coordinate processes and systems rollouts ensuring appropriate follow up on actions leading to the seamless execution of plans.

• May manage one or more operations systems (e.g. time sheet process, resource list, development request, reporting, forecasting and capacity planning) and provide appropriate degree of user support.

• Ad-hoc task-based responsibilities are assigned and managed by Seniors, or Principals.

Qualifications
Must-haves:

• Bachelor's Degree Req
• 3+ years of related experience Req

• Proficient in Excel and PPT

Nice to have:

• Works willingly and effectively with others in and across the organization to accomplish team goals.
• Knowledge and understanding of the fundamental processes of business, their interaction, and the impact of external/internal influences on decision making, growth and decline.
• Knowledge of consulting methods, tools and techniques, related to one’s functional area.
• Knowledge of current events and developments within an industry and major competitors.
• Knowledge and understanding of the marketplace.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com