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Strategic SolutionsManager,Platform Success -IQVIA Digital (Remote)

To be eligible for this position, you mustresidein the same country where the job islocated.

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision.We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and theexpertiseto enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technologysolutionsand clinical research services for the life sciences industry.  Learn more atwww.iqviadigital.com

At thecenterof IQVIA Digital sitsourIQVIA Media Operating System, a healthcare specific marketing platformtrustedby some of the largestpharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, movefasterand drive measurable results – all without having to pick up the phone.

PlatformSuccessis a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about drivingreal results.

We'rerapidly growing and looking for super-curious,passionateand driven individuals to join our team. Our people are our greatestassetandwe'recommitted to creating an environment where we all thrive doing what we love.TheStrategic Solutions teamis responsible forleadingpriorityteam-wide projects thatenhanceourofferings and internalprocesses.This teamsits at thecenterof our Account Management, Trading, and Product teams to bring forwardsolutions to complex challenges that our clients face.

Role:The Strategic Solutions Manager is a highly adaptable, execution-focused problem solver embedded within the PlatformSuccessteam. Tasked with tackling high-impact, cross-functional initiatives across strategic clients, this individual actswithin ahybridteamof strategy leads, operators, solutions consultants, and project managers. Operating with high autonomy, this role parachutes into client-specific challenges – whether related to revenue growth, product adoption, retention risk, or operational inefficiencies - and delivers actionable solutions by aligning internal stakeholders and deriving measurable outcomes.​

Key Responsibilities​

• ​Client-Specific Strategic Initiatives:Coordinatehigh-priority, complex projects acrossclientsto solve unique challenges tied toaccountretention, expansion, and performance.Helpidentifygaps, operational inefficiencies, or growth opportunities andsupport the development of bespokesolutions with white glove service and partnership.​

• Cross-Functional Stakeholder Coordination:Interface with Product, Engineering, Account Management, Trading, and Sales to remove blockers, align priorities, and driveexecution.Supportproject scopingand tracktimelines and deliverables to ensure alignment across teams.​

• Consultative Problem Solving:Assistintranslatingambiguous challenges into structured problem statements and action plans.Develop deep knowledge of platform capabilities, integrations, and execution workflows to support the design of client-centricsolutions.​

• Platform Adoption & Innovation:Drive client usage of underutilized features, automation, or advanced targeting strategies to unlock value.Advocateinternally for product or workflow improvements based on field and team learnings.

• Execution Ownership:Own specific project taskswith limited direction, ensuringtimelycompletion and clear communication acrossparties.Assistin tracking outcomesand measuring impact toinform future strategy.

• Scalable Playbooks & Knowledge Transfer:Documentsuccessful project outcomesand help translateinto reusable frameworks, templates, and best practices for future client use cases.Supportknowledge sharing across internal teams to scale insights across the business.​

Success in This Role Will Look Like:

• Strategic Project Execution:Timely and effective delivery of high-impact initiatives across key client accounts, driving measurable business outcomes.

• Client Impact:Demonstrable improvements in client retention, satisfaction, and/or revenue growthas a result oftailored solutions and strategic interventions.

• Platform Engagement:Increased adoption and consistentutilizationof platform features and solutions, particularly among high-value or at-risk clients.

• Cross-Functional Alignment:High internal stakeholder satisfaction, marked by clear execution plans, seamless collaboration, and alignment across Product, Sales, and Account teams.

Qualifications: 

• Bachelor's Degreerequired.

• Four(4) years’ experience required building client relationships andtrackingtowards revenuetargets.

• Programmatic Strategy Expertise: Proven experience building andoptimizingprogrammatic campaigns using platform insights and data. Must have hands-on experience with programmatic tools.

• Client-Facing Experience: Comfortable serving as the strategic point of contact for clients, agencies, and publishers; able to translate complexproblems and strategiesinto clear, actionable plansand business solutions.

• Healthcare Industry Knowledge: Prior experience working with healthcare clients or within regulated industries is strongly preferred.

• Cross-Functional Collaboration: Skilled at engaging withProduct, Engineering, Account Management, Trading and Sales teams; Able to effectively translate needs, priorities, and technical concepts to ensure alignment and drive projectsuccess

• Demonstrated ability to take initiative and work independently without detailed instructions; thrives in ambiguous environments.

• Naturally curious and resourceful—seeks out information, solves problems proactively, and drives tasks to completion without being prompted.

• Experience developing new processes,toolsand collateral for use across clients

• Knowledge of paid search and social campaigns across Google Ads and Facebookpreferred.

• Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.)preferred.

• Knowledge of agency media planningprocess, including how programmatic fits alongside social, email and TVpreferred.

• Strong analytical skills to draw insights from largedatasets.

• Excellent written and verbal communication skills

• Passion for working in a space that sits at the intersection of healthcare andtechnology.