Account Director, Medical Communications

Overview

eNova, an IQVIA business, is a next-generation medical communications agency.

Our mission is to transform medical communications by connecting HCPs and stakeholders across the healthcare ecosystem with content that advances science and medicine.

We are currently seeking an experienced Account Director to join our team in support of both new and existing client relationships.The Account Director is responsible for the management and delivery of engagements within their portfolio, and is a key relationship driver for our client accounts.

Essential Functions

Business Growth

• Partner with clients to identify traditional and innovative solutions that drive brand growth which translate to organic growth for eNOVA, actively participate in strategic brand and tactical planning and contribute to the development of tactical plans

Client Management

• Serve as primary liaison to the client and agency team for all client deliverables. Ensure all deliverables align to brand strategy. Prepare and lead weekly internal and client status meetings.  Review and provide feedback of the client deliverables to agency team, contribute to the development of scopes of work, identify opportunities for account growth, engage with junior and mid-level clients to build and continue positive client relationship development.

Team Development

• Provide mentorship for team members. Encourage training opportunities as needed.

Primary Responsibilities

• Effectively leads the agency team and manages multiple projects from concept to delivery
• Communicates brand objectives and strategies
• Understands the brand clinical and market data (strengths, weaknesses), market research insights, strategic vision, brand challenges, and brand barriers to guide development and execution of tactics and strategic planning
• Understands the market landscape, the competitive landscape, and the customer ecosystem to guide and direct the team on tactical and content development and strategic planning
• Understands the client business goals and objectives, business processes and infrastructure, and business development plans  
• Ensures all content and deliverables align to brand strategy and follows agency and client processes
• Coordinates and leads development of scopes of work, timelines, and project plans
• Ensures signed documents (SOW and contract) are executed prior to work beginning for each project
• Schedules, prepares for, and attends and leads client meetings
• Provides direction and supervises the assigned project management/implementation team.
• Attends and/or leads all internal status meetings
• Ensures accuracy, completeness, and on-time delivery of all ongoing projects
• Liaises with client to ensure contract deliverables meet and/or exceed client expectations.
• Tracks client budgets and reconciliations, including notifying Finance of projects for budgetary purposes and billing
• Alerts senior management to any program and/or project-directed changes by client. Keeps senior management informed of all risks, issues, out of scope and budget concerns.
• Identifies opportunities to improve/enhance existing initiatives that result in extending and/or expanding upon current project scope

Qualifications

• Knowledge and proven experience and understanding of promotional medical communications, including pharmaceutical marketing and scientific communications 5+ years preferred
• Demonstrated experience and success working in a collaborative, team environment
• Proven business acumen with a minimum of 2 years of client management experience
• Proven organizational skills, including the ability to work with a team to prioritize and multi-task
• Strong verbal, written, and presentation skills
• Excellent client management skills
• Highly motivated, self-starter
• Demonstrated proficiency with Microsoft Office (Excel, PPT, Word, Outlook etc)
• Bachelor's degree, preferably in communications, business, marketing or life sciences, and/or 10 years of related experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $73,000.00 - $182,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.