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Job Summary

The Site Solutions Analyst is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system pass through payments and ensuring site satisfaction. This position is responsible for the data interpretation and implementation of Clinical Trial contracts with CRO’s, clinical sites, and investigators. This includes control and oversight of the master site list, set-up of site payee details, payment terms, budget, and amendment of site records; upon receipt of applicable documentation. The Site Solutions Analyst is responsible for site communication throughout the lifecycle of a project and ensuring all submitted pass through payments have been made accurately and timely.

Essential Functions

• Provides support for the start-up, maintenance and study closeout phases of payments service delivery;

• Identify and communicate opportunities for process improvement to the immediate supervisor;

• Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed Statement of Work (SOW) with Sponsors;

• Works in coordination with designated Client Service Lead(s) to support achievement of contractual commitments from study initiation through closeout;

• Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received – including but not limited to the Payment Intake Form (PIF), W9, executed Clinical Trial Agreement (CTA), and Amendments

• Posts CTAs, PIFs, W9s, W8s or other contract related documents to the site contract record

• Set-up initial CTA visit and reimbursable budgets

• Performs payment processing and supports site customer service for an assigned set of Sponsor(s) and studies

• Responsible for ownership, opening, monitoring and resolution of cases and site communications

• Ensure support to the clinical trial sites is provided at IQVIA’s levels of excellence through timely resolution of issues that are raised through email and/or phone contact

• Ensures work is SSAE18 compliant where appropriate

• Ensure that all vendor and budget set-ups are peer reviewed for accuracy as defined by SSAE18 policies and procedures

• Process site contact (payment notification/portal access), Principle Investigator (PI), tax ID, payee, name, address or banking change requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy

• Responsible for opening, managing and closing site administrative trackers

• Responsible for final closeout site communication(s) and ensuring all pass-through payments have been reconciled before study close out

• Responsible for the preparation of project specific status updates, site related, which are provided to the Client Service Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions

• Responsible for reporting on Site Solutions specific (site setups, invoices, customer service) red line items (deliverables processed outside of IQVIA’s established acceptable processing thresholds) to be reported during Sponsor Governance Meetings

• Acts as an escalation point for open site-specific issues

• Other duties as assigned

Experience

Typically requires 0 - 2 years of prior relevant experience.

Education

Bachelor’s Degree in

Business Administration, Finance, Accounting, Project Management, or a health-related field preferred, or equivalent combination of education, training and customer service experience that provides the knowledge, skills and abilities to perform the job

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com