Job Description

CSR 3

Taguig, Filipinas R1446825

Taguig, Filipinas

Descripción del puesto

Job Description

The Client Service Rep is responsible for providing support to clients of Compliance Services. The Compliance Services team provide services to the pharmaceutical and med device industries. Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.

Responsibilities:
• HCP Contracting

After getting system generated requests, develop contract for HCPs using given templates.
Communicate with the HCP regarding contracts, obtain signatures, answer questions.

• General

Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
Provide updates to team management on status of work, and issues addressed.
Ensure work delivered is of good quality.
Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

Competency Requirements

Proficiency in MS-Office, Word, Excel, and Outlook
Comfortable using various technologies to perform work.
Good organizational skills and ability to meet deadlines working within a time sensitive environment
Ability to multi-task and prioritize
Superior customer service
Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environmen
Background in Pharmaceutical compliance desirable, but not mandatory
Bachelor’s degree or equivalent
Contracts Management experience is a plus
5 years or more related work experience
Amenable to work in Ortigas (Hybrid)
Willing to work in Night Shift

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

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