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Job Overview
 Read and acknowledge necessary IQVIA and customer controlled procedural documents (SOPs/WIs etc.).
 Ensure required training is completed in a timely fashion and documented.
 Complete on-job certification to be able to work independently in accordance with applicable SOPs/WIs.
 Have good understanding of process and importance of approvals for each report.
 Adhere to quality standards and timeline, work with different stakeholders and customers to achieve
project and customer deliverables.
 Track all pharmacovigilance related queries and requests received via customer specific ticketing tool and
allocate the ticket to the team members.
 Process the allocated tickets in accordance with quality standard within the defined timeline.
 Generate standard and adhoc reports from global safety database as requested by the user. Examples of
reports generated are Aggregate reports, Tabulations, line listings etc.
 Address emails from different stakeholders and customers within timelines and seek clarifications where
appropriate.
 Attend project team meetings and provide feedback on any challenges/issues or successes.
 Provide mentoring or on-the-job training support to other team members and assist with certification.
 Represent the team and provide support in internal and customer audits by providing required information
and documentation.
 Participate in the development and maintenance of Standard Operating Procedures, Standard Working
Practices, Guidelines, and Supplemental Content, which detail the consistent and appropriate handling of
all safety data requests sent to Safety Data Extraction, Pv Operations.
 Other Tasks as assigned.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com