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At Fathom, an IQVIA Business, we are looking for an Account Manager to serve as the primary point of contact for a portfolio of clients.  This role focuses on retaining and expanding our existing client base while ensuring quality work is delivered on time, every time.  Our Account Managers strive to deliver the highest quality work.

Ideally, candidates should be commutable to downtown Cleveland.

Responsibilities

Lead with a consultative, relational approach:

• Establish, grow, and maintain relationships with client stakeholders and executive sponsors across multiple organizations.
• Understand a client’s business structure, challenges, and opportunities, while demonstrating strong business acumen.
• Understand our areas of expertise to effectively represent them in high-level conversations with clients.  Our team of experts can delve deeper into specific topics as needed, and training is provided to address any knowledge gaps.
• Partner with our Channel teams to ensure that key strategic initiatives, ongoing projects, and deliverables are completed on time and to the quality expected of our organization.
• As an advocate for the client, partner with our Digital Marketing organization on recommendations that address client needs in strategy, channels, platforms, approach, and budget.
• Translate complex digital and technology solutions for executive-level and non-technical stakeholders.
• Stay current with modern marketing trends. Our clients expect us to be fluent in digital marketing, so it’s important for our team to continue learning.

Drive the progression of opportunities:

• Proactively identify opportunities that lead to the retention and growth of existing accounts.

• Increase deal velocity by deploying intentional strategies to overcome objections, navigate the dynamics of buying committees, and position the value of professional services.
• Secure additional revenue opportunities and client growth through discovery, consultation, and strategic recommendations. Design and coordinate internal and external approvals for all Statements of Work. 

Translate what the client needs into what we can deliver:

• Lead internal and client-facing meetings to prioritize current and upcoming projects and tasks.
• Set up our internal team up for success with clear documentation and task management.
• Lead both tactical conversations with day-to-day contacts and strategic conversations with senior-level client personnel.
• Promptly address scope challenges and issues with clients.

Requirements & Qualifications

• 4+ years’ experience in account management and/or sales in an agency environment.
• Bachelor’s degree or equivalent experience is required. 
• Ability to travel to client sites up to 20%.
• Highly motivated self-starter with a proven track record of growing client relationships and revenue.
• Team player with orientation towards contribution, collaboration, and continuous improvement.
• Demonstrate a strong aptitude for strategic thinking and tactical execution.
• Ability to manage a diverse client portfolio across various brands, industries, and service offerings.
• Flexibility and strong relationship building skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $65,600.00 - $109,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.