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Working with the wider Project Management team, the Team Lead is responsible for leading a team of Senior Project Managers, Project Managers and Junior Project Managers and for ensuring translation and localization projects are delivered according to IQVIA’s standards and client requirements. 

• Day-to-day line management and mentoring of a team of Junior Project Managers, Project Managers and Senior Project Managers 
• Lead the effective recruitment and selection of new hires for the team
• Ensure team and individual compliance of relevant and applicable IQVIA procedures and SOPs
• Ensure team and individual adherence to the Quality Management System
• Complete and review robust CAPA plans when issues arise 
• Organise the distribution and allocation of translation projects amongst PMs based on project specific requirements
• Act as the primary point of escalation for internal/external clients and manage their requirements accordingly
• Assist in the implementation of new services and processes within the team 
• Assist Senior Project Managers in managing client accounts and ensuring successful onboarding 
• Ensure team adherence to KPIs and goals, taking relevant actions when not met 
• Along with the Training Lead, assist in the training and development of junior staff.

Requirements: 

• Minimum of 5 years of experience working in Project Management in the Language Services industry with experience of people management 
• Bachelor's degree, ideally in a linguistic, business or scientific field
• Fluency in English is essential, an additional language would be advantageous 
• Excellent written/verbal communication skills
• Excellent attention to detail to ensure that high quality standards are maintained 
• Ability to meet strict deadlines and to manage competing priorities and changing demands. 
• Excellent problem solving and analytical skills including the collection, management and presentation of data
• Ability to follow instructions and work independently whilst using own initiative.
• Demonstration of advanced IT skills
• Experience working with TMS and CAT tools, experience working with XTRF and/or memoQ would be highly advantageous 
• Ability to establish and maintain effective working relationships with colleagues, managers and clients

Please note that the working hours of this role may vary to start between 9am GMT and 11am GMT

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com