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This role is aligned with IQVIA’s Centralize Outsourcing Operations Hub (COOH) team.  The Clinical Training Manager or Associate Director will be responsible for the development and implementation of learning programs for clinical-based roles with patients and healthcare providers in both the field-based and virtual settings. With limited guidance, this role will provide expertise to support training initiatives. This individual will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.

Responsibilities

• Responsible for the development and delivery of aligned training, as well as, foundational and advanced clinical skills training supporting both patients and healthcare providers 
• Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding content, training communications, engagement skills training, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
• Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
  

Qualifications:

• Bachelor’s degree in nursing from an accredited College or University required
• Active and Unrestricted RN license required
• At least five (5) years’ clinical experience required
• At least 2-years’ experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador required
• Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
• Infusion experience preferred
• Management experience preferred
• Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred

Job Requirements:

• Ability to collaborate effectively with cross-functional partners 
• Experience operating with senior/executive management teams; or equivalent combination of education, training and experience required
• Excellent interpersonal, project management and organizational skills
• Strong foundation in virtual engagement platforms (e.g. MS Teams)
• Excellent presentation/facilitation skills (virtual and live)
• Excellent coaching and counseling skills (virtual and live live)
• Excellent problem solving and critical thinking skills
• Proactive and positive approach to providing solutions
• Ability to operate independently and to make informed decisions
• Excellent verbal and written communication skills
• Excellent vendor management skills
• Strong attention to detail
• High degree of discretion and confidentiality
• Ability to work within a matrix team environment
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
• Ability to travel: 25%

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $101,600.00 - $188,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.