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Job Title: Key Account Manager

Location: South Africa

Industry: Pharma, MedTech, Consumer Health

Job Summary: We are seeking a highly experienced and successful Key Account Manager to join our client within the private Pharma, MedTech, or Consumer Health industries in South Africa. The ideal candidate will have a proven track record in sales and client relationship management, with the ability to build and maintain strong relationships with key stakeholders. This role requires a strategic thinker with excellent communication skills, the ability to engage with C-Suite stakeholders and a deep understanding of the industry.

Key Responsibilities:

• Executive presence and C-suite Communication: Demonstrated ability to engage comfortably with and build relationships with C-suite executives.
• Financial Acumen: Strong understanding of financial concepts, including financial statements, budgeting, and forecasting.
• Client Relationship Management: Develop and maintain strong, long-term relationships with key clients, healthcare professionals, and industry stakeholders. Act as the primary point of contact for clients, ensuring their needs are met and expectations exceeded.
• Sales Strategy: Collaborate with the sales team to develop and implement effective sales strategies that align with business objectives. Identify opportunities for upselling and cross-selling products and services to existing clients.
• Market Analysis: Conduct thorough market research and analysis to stay informed about industry trends, competitor activities, and customer needs. Use this information to inform client strategies and identify new business opportunities.
• Customer Satisfaction: Ensure high levels of customer satisfaction by providing exceptional service and support. Address client concerns and issues promptly and effectively, ensuring a positive client experience.
• Reporting and Analytics: Generate regular reports on client activities, sales performance, and market trends. Use data-driven insights to track progress, identify areas for improvement, and make informed business decisions.
• Compliance: Ensure all client interactions and sales activities comply with industry regulations, company policies, and ethical standards. Promote a culture of integrity and accountability within the team.
• Team Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a cohesive approach to client management and business development.

Qualifications:

• Minimum of 5 years of experience in account management or sales, preferably in the Pharmaceutical or Consumer Health Industries.
• Demonstrated experience and a successful track record as a senior professional sales representative with management experience in South Africa’s private Pharma, MedTech, or Consumer Health industries.
• Track Record: Demonstrated success in achieving and exceeding sales targets, managing client relationships, and driving business growth.
• Education: Bachelor’s degree in business, Marketing, or a related field. An MBA or relevant postgraduate qualification is preferred.
• Skills: Strong communication, negotiation, and interpersonal skills. Excellent strategic thinking, problem-solving, and decision-making abilities.
• Industry Knowledge: In-depth understanding of the Pharma, MedTech, or Consumer Health industries, including market dynamics, regulatory environment, and key players.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com